Personne assise regardant une exposition au Parc des Ateliers

Accessibility at the Parc des Ateliers

In order to make the experience at the Parc des Ateliers comfortable and accessible to everyone, various devices are made available to visitors with disabilities.

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Generalities

The Parc des Ateliers is accessible to everyone.

Free and priority access is granted to all disabled visitors and the person accompanying them.

Priority access to ticketing and reception is granted to all visitors who cannot withstand prolonged standing.

The Parc des Ateliers offers special devices to ensure a comfortable visit to every visitor.

For any request or special needs, the Visitors Services Department is available to facilitate your arrival and your visit. You can reach them by phone +33 (0)4 65 88 10 01 or by email reservation@luma-arles.org.

Access

  • By car

On the Parc des Ateliers, 10 parking spaces are reserved for people with disabilities who owns a parking permit.

Entrance to this parking is located 53 chemin des Minimes 13200 Arles.

  • By shuttle from the parking des Minimes

The parking des Minimes is located 24 route de Crau 13200 Arles. 10 parking spaces are also reserved for people with disabilities. The parking is free, the shuttle to The Tower requires a paid ticket. The shuttle does not run on Sundays and public holydays from November 2 to March 31.

  • By bus

Different bus lines serve the Parc des Ateliers, the closest stop to The Tower is the Victor Hugo stop. The Agglo 50, Agglo 20, Line A and L1 buses serve this stop.

Timetables are avilable here: https://www.tout-envia.com/en/

Reception services

  • Priority

Free and priority access to the Parc des Ateliers is granted to all disabled visitors and the person accompanying them (supporting documents required).

For people parked on dedicated parking spaces at the Parc des Ateliers, entrance by the Rez-de-jardin (garden level) to The Tower is favored. The tactile path is the landmark from these parking spaces to the entrance of The Tower, under the ribbon staircase.

  • Orientation

At the entrance of each building, reception officers are posted to inform, to orient and to loan equipment. Call totems to call reception or security personnel can be found at the Minimes car park, the parking spaces located at the Parc des Ateliers, the entrance located 45 chemin des Minimes and the entrance to The Tower.

Elevators serve all levels of The Tower. Doors handles, end of handrails of the stairs and directories in the elevators are braille identified.

Two tactile models present the Parc des Ateliers to help with location and orientation. These models are located at the entrance located 45 chemin des Minimes and at the entrance of The Tower.

Sound terminals are placed at the entrance of each building. Indoor GPS is available on the EVELITY app (downloadable below). A magnetic induction loop is available at the entrance of The Tower.

Download the Evelity app at the following links:

  • Restrooms

Adequate sanitary facilities are accessible on levels -2, 0, 1, 2 and 7 of The Tower.

In the park, adequate sanitary facilities are accessible in the building Les Forges.

  • Equipment on loan

The Parc des Ateliers and its surroundings are accessible to visitors with reduced mobility. The Visitors Services Department offers wheelchairs - including a very large one - and seats on loan. Magnifying glasses and lamps can be booked or requested upon arrival. This material can be picked up at various points at the Parc des Ateliers.

Access to the exhibitions and artworks

Any difficulties in accessing the exhibitions will be mentioned by the reception staff.

The slides of the artwork Isometric Slides by Carsten Höller, located level 2 of The Tower, are accessible to visitors with motor disabilities. Comfortable departures and arrivals are possible using a mobile transfer platform.

Mediation

Guided tours are accessible to hearing-impaired people with a nomadic magnetic induction loop system.

Audio descriptions are available on the EVELITY application which can be downloaded on a smartphone. The Visitors Services Department can also lend iPads equipped with the application.

Facsimiles of the permanent installation will be available January 2022.

Sign language content will be available January 2022.

An Easy to Read and Understand booklet will be available January 2022.

Evacuation 

In the event of an evacuation (sound signal, flashing light), visitors with disabilities can contact a receptionist or a security / safety officer at the Parc des Ateliers.

In order to prepare for your visit, the Visitors Services Department of the Public Service can send you the accompanying protocol for the evacuation of visitors with disabilities or senior citizens in the event of a disaster.

Plan du Parc des Ateliers de LUMA Arles

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