La Tour vue de loin dans un champ

FAQ Ticketing

Find here all the questions related to the booking of your ticket.

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Do I need to book a ticket in advance?

In the current health context, all visitors must have a ticket for the visit slot of their choice. Reservations via our website are strongly recommended. If there are still places available, time-stamped tickets can be purchased directly on site on the day of the visit, but without any guarantee of availability if all the slots have already been sold.

How do I book my ticket?

To book your ticket, simply log on to our online ticketing service and select the visit slot of your choice. Following your booking, you will receive a confirmation e-mail with a link to your e-tickets.

What type of ticket can I book?

For this opening year, access to all areas is exceptionally free for all. You can therefore book a free ticket online, which gives access to The Tower and to the exhibitions presented in the historic buildings of the Parc des Ateliers. It is also possible to book a ticket for the guided tours, in French or English. There are two types of guided tours: one dedicated to The Tower and another dedicated to the exhibitions presented in the historic buildings.

I did not receive the confirmation email for my ticket reservation...

If you think you have made your booking and you do not receive the confirmation email, please check your SPAM (junk) mailbox. If the problem persists, you can contact us.

I have lost the confirmation email, how do I find my ticket?

If you have lost the confirmation e-mail containing the link to your ticket, simply go to your personal space accessible by clicking on "My Profile" button at the top of the page, entering the same e-mail address you used to make the reservation. There you will find your booking history and be able to download your tickets again.

How can I access my personal space on luma.org?

To access your personal space, simply click on the My Profile button at the top right of our website. Access to this area is by means of a one-time access code, sent automatically by e-mail when you wish to log in. The first time you log in, you will simply need to enter your contact details. To retrieve all your information later, simply make sure you always use the same e-mail address to log in.

Do I have to print my ticket?

You have the choice of presenting your ticket on a smartphone or printing it out. In this case, your ticket can be printed in black and white or in colour.

What do I do if I have lost or damaged my printed ticket?

Your ticket is available online at any time and is valid until the time of booking. You can reprint it via the link in the confirmation e-mail or by accessing your personal space. You can also present your e-ticket on your smartphone.

Can I print my ticket as many times as I want?

Yes, but only the first person to present this ticket (including the electronic version on a smartphone) will be admitted. This person will be presumed to be the legitimate ticket holder.

Can I leave and then come back with my ticket?

For security reasons, access to The Tower is controlled and exit is final. However, you can freely visit all the other spaces of the Parc des Ateliers upon presentation of your ticket, subject to capacity restrictions.

What if I don't arrive on time?

Your reservation time corresponds to your admission time into The Tower.

If you arrive late, you may be admitted into the Tower by booking new timed tickets directly on site, but there is no guarantee of availability if all the slots have already been booked.

We recommand visitors to come early to the Parc des Ateliers: excepting The Tower, you will be able to visit all the other spaces of the Parc des Ateliers freely before or after your reservation time, upon presentation of your ticket. The Parc des Ateliers is open every day from 10 am to 7:30 pm.

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