LUMA Arles x WE LOVE GREEN : cashless

Le moyen de paiement unique pendant le festival WE LOVE GREEN x LUMA Arles !

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This year, the festival is using a contactless payment system: CASHLESS.
The "cashless" is an electronic wallet. All payments (food, drinks) will be made using the bracelet that will be given to you at one of the 4 counters located on the Parc des Ateliers.

The cashless payment allows to save time on the food and beverage sales points, and to reduce the queues.

Click here to see the English version.

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What is cashless?
Cashless is a dematerialized payment method accessible with a bracelet equipped with a chip.

Can I use another method of payment?
No, the "cashless" is the only payment method accepted during the festival. It will allow you to pay for all your purchases (drinks and food).

Where can I get my cashless wristband?
Your cashless wristband will be delivered to you at one of the 4 booths located in the Parc des Ateliers. To download the map and view the cashless booths, click here.

Is it possible to share a cashless wristband?
Yes, it is possible to share a cashless account.

When should I create my cashless account?
It is not required to create an account. You can credit your "cashless" bracelet at one of the 4 counters located on the Parc des Ateliers.
If you prefer to recharge online, you can create an account on this page. It is not possible to create an account before the event.

How to recharge my account ?
When you pick up your wristband at one of the booths provided, you can credit your chip with cash (tickets only) and/or CB.
A 6-digit number is located on the back of the bracelet, it allows you to create your account and to credit the writsband. The activation of your account is charged 1€ (only for the first recharge). 
If you need to recharge your wristband during the evening, you can go to one of the "cashless" stands or credit your account online here.

What should I do if I lose my wristband?
If your wristband is lost or stolen, your credit is lost too.

How do I know the balance of my wristband ?
You can check your balance on your online account.

After the festival, what happens to my account balance?
After the festival, it is important to keep your wristband in order to be able to ask for a refund online via the "cashless" account that you have created. You have until October 1 to get your money back.


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